Sales of Clothing & Accessories
These general terms and condition apply to the sales of products on the webshop www.crapuledeluxe.be
Art VI. 46: “Bestelling met betaalverplichting” is van toepassing
Het plaatsen van een bestelling op de webshop www.crapuldeluxe.be leidt tot de uitdrukkelijke aanvaarding van deze algemene voorwaarden. Crapule de Luxe behoudt zich het recht deze algemene voorwaarden, de prijzen van onze artikelen, informatie en bevoorrading van de producten te wijzigen en/of aan te vullen voor toekomstige bestellingen zonder voorafgaande kennisgeving. Op lopende overeenkomsten gelden de voorwaarden die van toepassing waren op het ogenblik van de totstandkoming van de overeenkomst.
If the goods delivered by us were damaged during transport or do not match the items listed on the order form, you must notify us within 3 days of delivery with a photo as proof and return the items to us within 14 days. We strive to deliver your order within 5 working days after the total balance of your order has been credited to Crapule de Luxe’s account.
All products will be delivered within Belgium and the Netherlands. For the time being, we cannot accept orders outside Belgium or the Netherlands.
Crapule de Luxe cannot be held responsible for any consequential damages due to late delivery or non-delivery by the carrier appointed by the company or in case of force majeure due to strike, accident, bad weather, etc. We reserve the right to refuse a return at any time if it does not meet our conditions.
Shipping fees are 4,95 euro for Belgium and 7,5euro fortheNetherlands. Orders of 60 euro and more will be shipped for free in Belgium and The Netherlands.
We also ship to France, Germany and Luxemburg:
- France: 11,50€ shipping
- Germany: 8,50€ shipping
- Luxemburg: 8,50€ shipping
Free shipping on orders over €100.
All prices are in euro, tax included. Shipping fees will be communicated when checking out.
We have the right to cancel orders in one of the following cases:
- when a product is not in stock
- when children under 18 place an order without parental consent
- when there are suspicions of serious abuse of law
- force majeure
- orders from countries other than Belgium, The Netherlands, Luxemburg, Germany, France
Payments are processes by Mollie and the following terminals are provided:
- KBC online
- Belfius Online
We do everything within our power to make sure everything is as secure and works as smooth as possible but we can not under any circumstances be held responsible in case of abuse by hackers, malevolence, force majeure, etcetera.
It can always happen that an item you do not like e.g. does not fit nicely, is too small or too large, you can exchange it or we take it back on condition that it is unused and contains no wear marks, no perfume and is not stained or torn unless the latter is a manufacturing fault. Purchased items will only be accepted within 14 days of purchase in their original packaging. In addition, all labels must still be attached to the article with the original confirmation. Returns are always at the expense of the customer and the customer is also responsible for the transport.
When we have successfully received the returned item and it meets the return conditions, we will refund the amount as soon as possible to the account you used to pay for the order.
Discount/Sale items cannot be returned or exchanged.
The sales agreement between Crapule de Luxe and the client is made after payment of the order including shipping costs.
Our goal is always 100% satisfaction. If there are any complaints, please do not hesitate to contact us via e-mail firstname.lastname@example.org. All complaints will be dealt with within a week.
For all agreements concluded with our customers, Belgian law is exclusively applicable, regardless of their place of residence. Only the Belgian courts are competent to deal with possible disputes arising from these agreements.
Every client always has the opportunity to consult the ombudsman of the FPS Economy. This can be done via the website https://www.consumerombudsman.be.
We cannot be held liable in the event of colour differences. The actual colors are listed with each garment. Some complaints we always try to solve first as adults. If this is really not possible then this counts for all agreements that are made with our customers: regardless of their place of residence, only Belgian law applies.